NAPO Code of Ethics

NAPO® Code of Ethics

The NAPO Code of Ethics is a set of principles that guides our professional conduct with our clients, colleagues, and community. Members of NAPO pledge to exercise judgment, self-restraint, and conscience in their conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in our profession.

Clients

Working Relationships

I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
I will offer services in those areas in which I am qualified and will accurately represent those qualifications in both verbal and written communications.
When unable or unqualified to fulfill requests for services, I will make every effort to recommend the services of other qualified organizers and/or other qualified professionals.
I will advertise my services in an honest manner and will represent the organizing profession accurately.

Confidentiality

I will keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
I will use proprietary client information only with the client's permission.
I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.

Fees

I will decide independently and communicate to my client in advance my fees and expenses, and will charge fees and expenses which I deem reasonable, legitimate, and commensurate with my experience, the services I deliver, and the responsibility I accept.
I will make recommendations for products and services with my client's best interests in mind.

Colleagues

I will seek and maintain an equitable, honorable, and cooperative association with other NAPO members and will treat them with respect and courtesy.
I will respect the intellectual property rights (materials, titles, and thematic creations) of my colleagues, and other firms and individuals, and will not use proprietary information or methodologies without permission.
I will act and speak on a high professional level so as not to bring discredit to the organizing profession.

What Our Clients are Saying:

"My mother had lived in her home for over 65 years when she passed, so the house was filled to the brim. Nicole and her team were outstanding. They came to the house, presented a plan to remove all of the items through an online auction. They inventoried all items, separated the items into individual lots and managed the auction, down to the last item being paid for, picked up and removed from the house! The payment for their services and transfer of the proceeds was seamless. I was left with an empty house that I could then get ready for sale. Perfect! Couldn't have asked for a better solution to an overwhelming situation!"

Brenda C. Winter Haven

Central Florida Organizing, Downsizing, and Senior Move Management:

Auburndale, Lakeland, Winter Haven, Lake Alfred, Dundee, Fort Meade, Bartow, Lake Wales, Highland Park, Polk City, Eagle Lake, Lake Hamilton, Gibsonia, Frostproof, Alturas, Haines City, Davenport, Wauchula, Bowling Green, Zolfo Springs, Sebring, Avon Park, Lake Placid, Kissimmee, St. Cloud, Clermont, Zephyrhills, Plant City. Central Florida counties served: Polk, Hardee, Pasco, Highlands and parts of Osceola, Hillsborough and Lake. Under special circumstances, we will travel outside of these areas, but will otherwise refer you to one of our esteemed colleagues.